Background
Fire safety testing had long relied on manual processes, with growing customer frustration around paper records and inconsistent onboarding. The industry needed a step change: digital compliance visibility and smarter customer support.
Actions
I led the new product development (NPD) and global go-to-market for the XTR2 IoT-enabled testing device and its companion app/portal, DT Connect. This included international launch planning, messaging tailored to compliance officers and installers, and rollout across 25+ countries with multilingual materials.
Outcomes
Delivered a successful IoT launch that strengthened compliance visibility, gave customers confidence with digital records, and created multilingual onboarding pathways. The program positioned Detectortesters as a pioneer of IoT adoption in fire safety and XTR2 won multiple Fire Industry Innovation of the Year awards.
What I Learned
IoT is more than product innovation — it drives a customer experience shift that requires onboarding, training, knowledge bases, and trust to succeed.
